Shipping & Delivery

All parcels are shipped from Sydney, Australia within 24–48 hours of receiving your order (excluding weekends and public holidays).

Please refer to the table below for shipping rates and estimated delivery times. All orders are generally sent via Australia Post.

Order Tracking:
Once your order has been shipped, you’ll receive a tracking link via email so you can keep an eye on your Skin Happy delivery.

    Destination
    Service
    Estimated Delivery Time
    Cost
  


    

Australia
    Standard
    1-5
working days
    AUD $9.50
(FREE on orders $50+)
  

    Express
    1-3
working days
    AUD $15
  

    

New Zealand
    Standard
    4-7
working days
    AUD $13
  

    Express
    2-5
working days
    AUD $25
  

    

International
(Rest of the World)
    Standard
    3-6
working days
    AUD $25
  

    Express
    5-9
working days
    AUD $35
  

International Orders:
Please note that overseas customers are responsible for any customs duties, import taxes, and fees that may apply in their destination country.

Delivery Delays:
If your order hasn’t arrived within the estimated delivery timeframe, please contact our customer care team so we can look into it for you: info@skinhappy.com.au

Returns Policy

We want you to love your Skin Happy experience! If you're not 100% satisfied, we’re here to help.

Change of Mind Returns:
Returns are accepted on unopened, unused items within 30 days of purchase. For hygiene and safety, we cannot accept returns on opened products due to change of mind. Please note that you will be responsible for return costs associated with change-of-mind returns.

Damaged, Faulty, or Incorrect Items:
If your item arrives damaged, is faulty, or if you receive the wrong product, please contact us within 7 days of delivery via our Contact Form here. You may be eligible for a refund or exchange as per Australian Consumer Law (ACL). We will cover the return shipping costs for faulty or incorrectly shipped items.

Return Process:

Contact Us: Submit an enquiry here. Include your order details, and we’ll provide instructions.
Refunds or Exchanges: In line with ACL, for products that are damaged, faulty, or not as described, you have the choice of a refund or exchange.
Processing Time: Once we receive your return, we’ll process it within 5-7 business days.

Your Rights Under Australian Consumer Law:
This policy is in addition to your rights under ACL, where you may be entitled to a remedy if the product is faulty, not as described, or unfit for purpose.

Questions?
If you have any questions about delivery or returns, reach out to us here — we’re here to help!